EXCHANGES & RETURNS
If for any reason you wish to return an item, you may do so up to 30 days from the date of receipt for a full refund (less postage and handling charges) provided it is returned to us in its original condition & packaging, with all tags intact.
In order to proceed with the exchange or return of an item, please click this link and follow the instructions.
You can use the DHL return label (for international customers) included in your package to return your order free of charge. For Greece, please contact ACS directly to arrange package collection. Please note that due to high duties and customs, unfortunately we cannot accept returns from any country outside the European Union. Ask our help for exact guidance on size, fit and style.
Please note that if you need to resize more than once, you will be required to cover shipping costs.
We recommend that you note the return shipment tracking number (Tracking Number) to track the progress of the return shipment.
Products must be unworn and unwashed, sanitary tapes must be present where appropriate.
For hygiene reasons, please wear underwear when trying on briefs and avoid make-up coming into contact with underwear or clothes when trying them on. We may refuse a refund if it is clear that this has not been done and return the products to you.
Please also note that we cannot accept returns for the following:
• Any item returned more than 30 days after receipt.
• Any item that is damaged or has missing parts or is not in its original condition.
After we receive your refund request, we will process the refund and notify you via e-mail. The refund will be made using the same payment method you originally used. Please note that the Cash on Delivery fee (€4) will not be refunded.
We aim to process returns the day we receive them, however during peak periods it may take a few days. Please allow up to 14 days for refunds to be credited to your original payment method.
Please ensure that the goods are packed securely to avoid damage in transit.
In the unlikely event that something you've bought from us is faulty when it arrives, then we'll be happy to replace it for you.
If a product becomes defective after a period of time, please contact customer service before returning it. We will either repair or replace the product at our discretion.
Please note that our returns policy does not apply to deliveries outside the EU.
For returns within Greece, please send your package to the following address: AGIOU THOMA 27, MAROUSI, 15124 GREECE using ACS.
We recommend that you keep your tracking number safe until we receive your package.
Ask our help for exact guidance on size, fit and style.