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Privacy & Cookie Policy

This Privacy and Cookie Policy(along with our ‘Terms and Conditions’ and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Pease read the following Privacy and Cookie Policy carefully to understand how we use and protect the information that you provide to us.

If you are under 16, we require that you inform a parent or guardian about this Privacy and Cookie Policy and the Terms and Conditions before registering or placing an order with us.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and we are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy and Cookie Policy of such other companies or organizations before submitting your details.

By using, or registering on our Site you consent to the collection, use and transfer of your information under the terms of this Privacy and Cookie Policy.

This Privacy and Cookie Policy may change from time to time so please check it periodically.

I. Collection of Personal Information

We collect personal information in several ways when you place an order or when you contact us vie the “Contact Us” link on our Site or e-mail us. Personal information may also be obtained automatically by your Internet browser. By registering, you are consenting to the collection of your personal information including your name, e-mail address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

II.  Cookies

Our site uses cookies (very small files that are sent by us to your computer or other access device), which we can access when you visit our site in future.

There are four types of cookies:

1)    Website functionality cookies; these cookies enable you to browse the website and use our features such as shopping baskets.

2)    Website analytics cookies; we use these cookies to measure and analyze how our customers use the website. This allows us to continuously improve our website and your shopping experience.

3)    Customer preference cookies; when browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

4)    Targeting cookies or advertising cookies; these cookies might be used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help an support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

III. Use of collected information

We may use your personal information for the processing of orders, payment and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.

We do collect information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitor’s needs.

From time to time we may employ third party business partners to collect personal information on our behalf. We may also share your data with third party business partners to provide you with targeted advertising. In such cases, these third parties will be subject to confidentiality agreements and instructed by us to comply with applicable data law.

IV. Marketing Opt – in and Opt – out provision

When you register you will be given the option to opt-out of subscribing to our regular update service, which will send to you e-mail and/or direct mail alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions.

Marketing communications you subscribe to will only be sent by us.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you changed your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your e-mail preferences or opt-out of all e-mails by logging into My Account.

V. Access to collected personal information

If for any reason you are concerned that the personal information held by us is not correct, please visit the website and, after logging into the site using the “sign in” menu on the hope page, your personal information will be made available for review and change in the “My account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My details, shipping details, and my e-mail preferences. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer you may contact us by e-mail info@stefaniafrangista.com and we will amend your personal details.

VI. Securing your personal information

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption, which encrypts your information before it is sent to us to protect from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.

VII. Clarifications and complaints

If you require further information please go to the Contact Us section of the web site and send an e-mail to info@stefaniafrangista.com If you wish to talk to a customer care representative please call (+30) 210 6156 520 or write to 27, Agiou Thoma, Marusi, Athens, 15124, Greece.

VIII. Governing Law and Jurisdiction

This legal notice and any dispute or claim arising out of or in connection with it or its subject matter will be governed by and construed in accordance with Greek Law.  You irrevocably agree that the courts of Greece will have exclusive jurisdiction to settle any dispute or claim that arises in connection with this legal notice or its subject matter.