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Shipping & Delivery

Greece

Delivery to any address in Greece is free of charge. Most in-stock items are shipped within 24 hours and will arrive to a Greek address within one to three business days however occasionally due to situations beyond our control some orders may take longer. Customers in Greece may choose to pay via our Cash on Delivery option.

European countries

All orders to European addresses are either sent with UPS Standard Shipping (6-7 business days) at a flat rate of 12 euros or with UPS Express (1-3 business days) at a flat rate of 19 euros.

Shipments outside the EU:

All products are sent via Express at a flat rate of 19 euros. Items that are in stock will be sent out and received within 1-3 working days, however it may take longer depending on Customs.

Shipments outside of the EU may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. 
Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Our Returns Policy:

If for any reason you wish to return an item you may do so up to 14 days from the date of receipt for a full refund (less postage costs), as long as it's returned to us in its original condition & packaging, with all labels intact. 

If your address is in Greece, please contact our customer service at info@stefaniafrangista.com and we will arrange your return/exchange free of charge. 

Please note that if you are outside Greece, it is not possible to organize an exchange.  If you wish to change the item that you have purchased, please return the item and order the product you would like from the website.

Returns may also be sent back via alternate methods, however we recommend using an insured traceable method.

We recommend making a note of your return shipping tracking number in order to track the progress of your return shipment.

Goods must be unworn and unwashed and where relevant, hygiene strips must be in place.

In the interest of hygiene, please wear underwear when trying on briefs and avoid make up coming into contact with underwear or clothing when trying them on. We may refuse to refund if it's clear this hasn't been done, and return the goods to you.

Please also note that we cannot accept returns on the following:

  • Any item that is returned more than 30 days after receipt.
  • Any item that is damaged / has missing parts or is not in its original condition.

After we have received your return request, we will process the refund and notify you via e-mail. The refund will be in the same form of payment that you originally used.

We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method.

Returns can only be made directly through the website and should be sent to:

 

STEFANIA FRANGISTA

27, AGIOU THOMA

MARUSI, ATHENS

15124 GREECE

Please make sure goods are securely packaged to avoid damage in transit.

In the unlikely event that something you have bought from us is faulty when it arrives then we'll be happy to replace it for you.

If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.